If an item does not work properly when a customer receives the product, notify us promptly and we can troubleshoot the situation. If the problem cannot be resolved and a manufacturer defect is determined, then the item may be returned for a refund or a replacement as determined by Vapour Solutions.
Tanks, Eliquids, selected Herbal Devices, & a few selected hardware devices are not returnable due to hygienic reasons and/or no returns from the manufacture policy themselves.
Due to the risk of damaging batteries either by leaking e-juice from the tank as a result of accidental damage, we can no longer accept the return or replacement of used batteries unless it is determined by Vapour Solutions staff that there is a manufacturer's defect.
We keep our prices low on replacement parts and encourage the ordering of extra tanks and batteries for backup supply. We are willing to work with our customers who are not satisfied but we are under no obligation to accept returns of used products as a result of accidental damage and/or not satisfied. It is very important to be educated on how to fill tanks, clearomizers, RBA and to use care on maintenance of such items.
Returns on unused and unopened products for Online orders are subject to a 20% restocking fee. Underage returns are subjected to a 50% restocking fee. Our goal is to have happy and referring customers. If you are unhappy with anything, whether or not you are a customer, please contact us with your questions or comments.
For "Blowout Sales" all sales are final. There are no returns or exchanges.
Electronic cigarettes are just that, electronic. They are a fragile piece of equipment and should be treated as such. Like any other electronic device, you must not drop, dismantle or submerge them in liquids of any kind. Electronic cigarettes/vaporizes are not meant to be carried in pants pockets. Bending and flexing may result in irreparable damage. Electronic cigarette batteries, like any other lithium ion batteries can be overcharged and doing so can degrade the lifetime and performance of the batteries. You must monitor the device while charging. Accidents do not warrant a replacement. If you receive a defective product, it is your responsibility to contact Vapour Solutions within 21 days of receiving them. The customer will be required to return all components of the device and proof of purchase and a Vapour Solutions staff member will determine if the device warrants a replacement. After the 14 business day period, there are no replacements or refunds.
There are NO EXCEPTIONS on this policy.