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Home > Terms and Conditions
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Vapour Solutions., Copyright © 2010, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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| For a multiple product order, we will try to accommodate in one package so that you can save on shipping costs. |
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Vapour Solutions reserves the right at any time after receipt of your order to accept or decline your order for any reason. You must be of legal age in your province or state to purchase products from our website. (18+). |
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| We reserve the right to make changes to this site and these Conditions at any time. |
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| When our waitlist is active, if you wish, you can sign up on the waitlist and will be notified when items are back in stock. We will ship your product as it becomes available. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. |
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There are vaious methods of payment available. Interac e-transfer, credit card (offline), money order, hyperwallet, certified cheques, COD (Canadian residents only), and cash, debit and credit card on local pickup orders at our store.
Important Note: If you wish to use COD as a method of payment, then choose COD as method of shipment. If you want to use pre-pay methods, then choose "Xpresspost" or "Regular (Expedited". If COD method is chosen, you will pay for the actual shipping cost + COD fee at time of pickup; an estimate amount will show on your invoice but will be adjusted when your order is shipped. You will see the actual amount owing when your order is put into "shipped" status. |
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Vapour Solutions site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Vapour Solutions site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Vapour Solutions is not responsible for the actions of third parties.
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| Shipping Time -- Please allow 48 hours for items to be shipped out (excluding weekends and holidays). We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Vapour Solutions or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. We ship via Canada Post Regular (Expedited) and Xpresspost. For Expedited delivery can take up to 10 business days depending on your location. Xpresspost is a guaranteed 2 -3 business days for delivery so if you are in a hurry to receive your package, it may be worth the extra few dollars to upgrade from Expedited to Xpresspost service.
We offer COD service as a method to pay and ship your order but it can be a bit pricey and the minimum cost for using this method is around $20 to start. This will show on your order invoice and will be adjusted to the actual cost once your order is shipped so that you will know the total to pay upon pickup at your local postal outlet. You will see this cost on your order invoice when it is put into "shipped" status. Please note: the minimum purchase is now set to $25 for an order to use this service.
Important Notice about COD orders - Canada Post does not accept credit cards; only cash or debit. When we ship an order, we have to pay upfront for the costs and collect them back from the customer, so if a parcel is refused, it is returned to us and we have to pay these costs again to receive the returned package. Please do not use COD if you're not prepared to pay with cash or debit. We have been getting increasing returns and it's getting very costly for our business. |
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| We charge GST/HST and amount is determined by Province. |
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Vapour Solutions shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If you have already paid and your order is cancelled,Vapour Solutions shall issue a credit to your account in the amount of the incorrect price. |
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Most of our goods are tested here at Vapour Solutions before shipping out to our customers to ensure that there are no manufacturer defects. For hygenic reasons we cannot test atomizers, cartridges, cartomizers or disposable e-cigs. If an item does not work properly when a customer receives the product, notify us prompty and we can troubleshoot the situation. If the problem cannot be resolved and a manufacturer defect is determined, then the item may be returned for a refund or a replacement as determined by Vapour Solutions. E-juice and cartomizers are not returnable due to hygenic reasons. Due to the risk of damaging batteries either by leaking e-juice from cartomizers, cartridges, and clearomizers , or as a result of accidental damage, we can no longer accept the return or replacement of used batteries unless it is determined by Vapour Solutions staff that there is a manufacturer's defect. We keep our prices low on replacement parts and encourage the ordering of extra atomizers and batteries for backup supply. We are willing to work with our customers who are not satisfied but we are under no obligation to accept returns of used products as a result of accidental damage. It is very important to be educated on how to fill cartridges, cartomizers and clearomizers and to use care on maintenance of such items. Returns on unused and unopened products are subject to a 30% restocking fee. Our goal is to have happy and referring customers. If you are unhappy with anything, whether or not you are a customer, please contact us with your questions or comments.IMPORTANT
REMINDER
Electronic cigarettes are just that,
electronic. They are a fragile piece of equipment and should be treated like
one. Like any other electronic device, you must not drop, dismantle or submerge
them in liquids of any kind. Ego style electronic cigarettes are not meant to
be carried in pants pockets. Bending and flexing may result in irreparable
damage. This is why our starter kits include a carrying case. Electronic
cigarette batteries, like any other lithium ion batteries can be overcharged
and doing so can degrade the lifetime and performance of the batteries. You
must monitor the device while charging. Accidents do not warrant a replacement.
All Vapour Solutions products are tested and approved on site prior to sale. If
you receive a defective product, it is your responsibility to contact Vapour
Solutions within 7 days of receiving them. The customer will be required to return
all components of the device and proof of purchase and a Vapour Solutions staff
member will determine if the device warrants a replacement. After the 7 day period, there are no
replacements or refunds.
There are NO EXCEPTIONS on this
policy.
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We ship Xpresspost and Regular (Expedited). We also offer COD orders (collect on delivery) on minimum orders of $25